1. Order Processing
Orders placed through the VedanHerbs website are processed after the order details have been received and verified. Processing time may vary depending on product availability and order volume.
2. Delivery Area
We aim to deliver VedanHerbs orders across serviceable locations in India. Delivery availability may depend on the courier network and the PIN code provided at checkout.
3. Shipping Charges
- Online prepaid orders are eligible for free delivery.
- Orders of ₹1,500 or more are eligible for free delivery.
- For Cash on Delivery orders below ₹1,500, a shipping charge of ₹49 may apply.
4. Estimated Delivery
Delivery timelines can vary by destination, courier availability, weather, holidays and other circumstances outside our direct control. The delivery estimate shown or communicated for an order is an approximate timeline, not a guaranteed delivery date.
5. Order Tracking
Where tracking information is available, it may be shared through the applicable courier or order communication. Please keep your mobile number available for delivery-related communication.
6. Incorrect or Incomplete Address
Please make sure your name, mobile number, address, state and PIN code are correct before placing an order. Delays or additional delivery attempts may occur if the address or contact details are incomplete or incorrect.
7. Delayed or Undelivered Orders
If your order is delayed or you believe it has not been delivered within the expected timeframe, please contact VedanHerbs customer support with your order details so we can assist you.
8. Damaged Package
If a package appears damaged at the time of delivery, please retain the packaging and contact us as soon as possible. Photographs or other information may be requested to review the issue.
9. Contact Us
Email: support@vedanherbs.in
Phone: +91 95995 44026
Address: E - 034, Kalka Ji, Govindpuri, New Delhi, Delhi - 110020, India